Privacy Policy

Last Updated: 6/3/2026

Introduction

Ink Wells Holdings LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, products, and services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Information We Collect

When you place an order through our website, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping information
  • Order details
  • Product customization information and design specifications submitted by you
  • Communications you send to us regarding your order or account

We only collect information necessary to provide our products and services.

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Create and personalize products based on your submitted customization details
  • Communicate with you regarding your order
  • Send order status updates and order completion notifications
  • Respond to customer service inquiries
  • Improve our products, services, and website
  • Comply with legal obligations

SMS Communications

If you provide your mobile phone number during checkout or through our website, we may send transactional text messages related to your order, including:

  • Order confirmations
  • Order status updates
  • Order completion notifications
  • Customer service communications

Message frequency varies depending on your transactions with us.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. For assistance, reply HELP or contact us directly.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Third-Party Service Providers

We may share limited personal information with trusted service providers that assist us in operating our business, including:

  • WooCommerce (e-commerce platform)
  • Twilio (SMS communications provider)
  • Payment processors
  • Shipping and fulfillment providers
  • Website hosting and technology providers

These providers are only permitted to use your information as necessary to provide services on our behalf.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

Data Retention

We retain customer information for as long as necessary to:

  • Fulfill and support customer orders
  • Maintain business and transaction records
  • Comply with legal, tax, and regulatory requirements
  • Resolve disputes and enforce agreements

Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Request information regarding how your data is used

To exercise these rights, please contact us using the information below.

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience.

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Information

Ink Wells Holdings LLC

Email: john@inkwells.co

Website: https://inkwells.co

For questions regarding this Privacy Policy, please contact us using the information above.